Terms of Use

www.Glow-Worm.ie (the "Website") is a site operated by Vaillant Group UK Limited (“we” or “our”). We are registered in England and Wales under company number 00294316 and have our registered office at Nottingham Road, Belper, Derbyshire DE56 1JT.

Glow-worm is a trading name of the Vaillant Group, which includes without limitation Vaillant GmbH and Vaillant Group UK Limited.

To contact us, please follow the link to the ‘Contact Us’ page.

Please read these Terms of Use carefully before you start to use the Website. By using our Website you accept these Terms of Use and agree to comply with them. If you do not agree to these Terms of Use, you should leave our Website.

This Website, and all of its information and services (the “Content”) is directed at users located in Ireland and is only intended for the use of users in Ireland. By continuing to access, view or make use of this Website and its Content, you hereby warrant and represent to us that you are located in Ireland and will only use this Website for lawful purposes in accordance with these terms.

Our Website is made available free of charge. We aim to update our Website regularly, and may change the Content from time to time to reflect changes to our products or services, our users' needs and our business priorities. Although we make reasonable efforts to update our Website where applicable, the Content on our Website is provided “as is”, and we make no warranty as to the accuracy or completeness of it. We also do not guarantee that our Website, or any Content on it, will always be available, error free, or uninterrupted, or that our Website will be secure or free from bugs or viruses. We may suspend, withdraw, or restrict the availability of all or any part of our Website for business, security and/or operational reasons at any time.

You are responsible for configuring your information technology, computer programmes and platform in order to safely access and use our Website. You should use your own virus protection software. It is your responsibility to ensure that you have adequate virus protection to ensure that your use of this Website is free from damaging elements like viruses, worms, Trojan horses.

The Content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely and we exclude any liability for damage, losses or claims arising as a result of your reliance on the Content. In the installation or repair of any heating devices, you should never attempt to repair, service or install these yourselves due to the health & safety risks involved. We recommend you always seek installation and repair services from either (i) an MCS accredited Heat pump installer, or (ii) a Gas Safe registered engineer for gas boilers.

You are also responsible for ensuring that all persons who access our Website through your internet connection or devices, are aware of these Terms of Use and other applicable notices, and that they comply with them.

By using our Website and Content, we may process certain information about you and your visit. You can find out more about our processing of this information in our Privacy & Cookie Policy

You must not use our Website:

• in any way that breaches any applicable law or regulations;
• in any way that is unlawful or fraudulent, or has unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm any individual in any way;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• to create liability for us in any way; or in any way that causes us to lose (in whole or in part) the services of our Internet Service Provider’s or other suppliers; and
• to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware or any other malicious material, programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You must not:

• reproduce, duplicate, copy or re-sell any part of our Website or its Content in contravention of any of the provisions in these Terms of Use;
• access or attempt to gain unauthorised access without authority, interfere with, damage or disrupt:
• • any part of our Website;
  • the server, equipment or network on which our Website is stored;
  • any computer or database connected to our Website;
  • any software used in the provision of our Website; or
  • any equipment or network or software owned or used by any third party
  .
• attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and Directive 2013/40/EU. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
• conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website. This includes using (or permitting, authorising or attempting the use of):
• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Website or any data, Content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
• The provisions in this section of our Terms of Use should be treated as an express reservation of our rights in this regard, including for the purposes of the Copyright, Designs and Patents Act 1988 and Article 4(3) of Digital Copyright Directive ((EU) 2019/790). This shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

You may link to our Website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of Content on our Website other than that permitted in these Terms of Use, please contact us using the Contact Us page with details of your request.

This Website is intended for the sole use of homeowners and our trade customers in Ireland. However, it is possible that some pages of this Website, or links from this Website, may contain information about products or services available across the entire Vaillant Group, and consequently, some of these products and service may not be available in Ireland. It is our aim to avoid including or linking to inapplicable content as far as possible.

We accept no liability or responsibility arising from any reliance placed on such information or materials by any visitor to our Website, or by anyone who may be informed of any of its Contents.

Information which other Vaillant Group websites publish online may refer to our brands; Vaillant and Glow Worm, or other branded products such as Saunier Duval etc., some of which have not been announced in Ireland or cannot be received in Ireland. Such references do not necessarily mean that Vaillant Group will offer these products, programs or services in Ireland in the future.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user of our Website, we exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any Content on it.

• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with:
• i. The use of, or inability to use, our Website; or
• ii. The use of or reliance on any Content displayed on our Website (except the accuracy and completeness of our product guides).

• In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of a program or other data, loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage, even if we had notice of the possibility of such losses or damage).

If you are a consumer, please note that we provide our Website and Content for your domestic and private use. You agree not to use our Website for any commercial or business purposes and should you do so, the liability provisions in paragraph A above will apply to you in that situation.

We may amend these Terms of Use from time to time. We recommend that each time you use our Website you check these Terms of Use to ensure you understand the terms that will apply to your use at that time.

This Website may contain links to websites belonging to our Group Companies, and to websites of third parties that do not belong to the Vaillant Group. We provide these links for your information only. You understand and accept that by following these links you are leaving our Website and do so at your own risk and you will be subject to the Terms of Use of those websites. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Vaillant Group UK Limited neither controls nor has any influence over these websites or any information, software, products or materials found on them, and we accept no responsibility for any loss or damage that may arise from your use of them.

The Contents of this Website are copyright protected by

© 2023 Vaillant Group UK Limited, Nottingham Road, Belper, Derbyshire, DE56 1JT, UK. All rights are protected.

All texts, pictures, graphics, audio, video and animation files, brand names and other Contents of this Website underlies the copyright and other laws for the protection of intellectual property. You may not change, copy, distribute, sell, rent, supplement or utilise in another manner not set out in these Terms of Use without our prior written permission.

Press releases as well as other documents, photographs and graphics published on this Website can be used under the premise that Vaillant Group UK Limited is named as the source for the information in any press publications.

If you are a consumer, please note that these Terms of Use, their subject matter and their formation, are governed by the laws of England. You and we both agree that the courts of England will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident of the Republic of Ireland, you may also bring proceedings in the Republic of Ireland.

If you are a business, these Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

We are the owner or the licensee of all trademarks, copyright, patents and other intellectual property rights in our Website and Content. Those works are protected by intellectual property laws and treaties in many jurisdictions around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website that are clearly made available for your personal use and you may draw the attention of others within your organisation to Content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of Content on our Website must always be acknowledged.

You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Content or Website in breach of these Terms of Use, your right to use our Content and Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The Glow-Worm trade marks shown in the Content of our Website and any others used in the Content, unless otherwise stated, are registered trade marks of the Vaillant Group. You are not permitted to use them without our prior written approval, unless they are part of material you are using as permitted above. If in doubt please contact us by email at info@vaillant.co.uk or by writing to us at Vaillant Group UK, Nottingham Road, Belper, Derbyshire, DE56 1JT:

The name and logo; Adobe Acrobat is a registered trademark of Adobe Systems Incorporated.

Whilst every attempt is made to ensure the accuracy of information contained on this site, errors can occasionally occur. Glow-worm cannot accept any responsibility for any reliance upon such information, any omissions or any subsequent loss or damage.

By providing information on this site Glow-worm is in no way recommending that any unqualified person undertake the installation, servicing or other mechanical repair of any boiler.

Glow-worm reserves the right to amend, update or withdraw any information on this site without prior notice. All images and content on this site is a copyright of Vaillant GmbH and must not be reproduced without the express permission of Glow-worm. Such permission may be obtained by e-mailing info@glow-worm.co.uk with details of proposed usage.

We welcome any feedback or concerns relating to our Website so that we can make your experience of Vaillant Group UK Limited as positive as possible. You can contact us by email on: info@vaillant.co.uk or by writing to us at Vaillant Group UK Limited, Nottingham Road, Belper, Derbyshire, DE56 1JT.

We would like to point out that your feedback will be treated as non-confidential, and we are permitted to use any ideas, concepts, knowledge or techniques which are contained in your feedback for any purpose free of charge and we can make this information accessible without restriction to third parties.